Policies and Procedures

Health and Medical Problems

There are occasionally existing hidden medical issues that can be uncovered or even aggravated by the grooming process.  The pet parent will be made aware of any issues that we may find. However these conditions may occur after the pet has left the grooming shop. The pet parent will be responsible for any veterinary expenses related to the care of these conditions upon signing this agreement.

Accidents

When working with live animals and sharp equipment although we take extreme caution and it is very rare accidents can occur.  These accidents can occur due to a wiggling or moving pet, this can include nicks, scratches, cuts or quicking of the nail. The pet parent will be notified in the event of an accident. If your Woofenbark stylist feels the pet does need veterinary care and the pet parent is not on-site we will seek medical care for your pet.

Veterinarian Authorization---Medical Emergencies

This release gives Woofenbark Pet styling full authorization to seek medical treatment from the nearest licensed veterinarian in the case of any medical emergencies while the pet is in the care of Woofenbark pet styling. All Veterinary costs that are not related to any accident due to grooming will be the responsibility of the pet parent.

Current Vaccinations

All Dogs being serviced in our grooming salon must be current on their rabies vaccination and provide documentation of such. All Puppies must be current on their puppy series vaccines with documentation of such.

Cancellation and No Call/No Show Policy

Same day cancellations within 5 hours of appointment will result in a $10 fee per dog added on to your next appointment. No Call/No Shows will result in a $20 fee per dog added on to your next appointment. The appointment will automatically be marked as a no show 30 minutes after appointment time.

Extended Stay

Dogs that are left in our care for more than one hour after closing at 5pm or one hour after called if called after closing will be charged and additional $5.00 per hour.

Fleas/Ticks

Flea/Tick treatment will be given to any and all pets that come to the salon with fleas/ticks and the cost of the treatment will be added to the cost of services.

Dangerous or Aggressive Animals

Woofenbark has the right to refuse any service at any time. In the event that your pet is too stressed or becomes dangerous to groom. Woofenbark has the right to refuse service, stop grooming services, or cancel services at any time before, during, or after grooming.  

Sedated Pets

Pet parents must inform their stylist of any pets that have been given medication for the purpose of sedation. The medication must be veterinarian prescribed.  With any medication there can be complications. In the event of any complications your pet will be taken to the closest licensed veterinarian and all cost related to the visit will be the responsibility of the pet parent.

Matted Coats

Pets with severely matted coats require extra attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which provides a breeding ground for parasite infestations and infections. Woofenbark will not cause serious or undue stress to your pet by DE-matting excessively matted coats and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts, or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that exist prior to the grooming process. After-effects of the mat removal procedure can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of hair to regrow. In some cases, pets may also exhibit brief behavioral changes. If you pet needs to be shaved to remove matting, you acknowledge that you agree to this procedure and any risk presented.  There will be a DE-matting charge of $5.00 for every additional 30 minutes spent DE-matting.

Satisfaction

Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick-up your pet from his/her appointment. We also understand that your pet is excited to see you when you pick them up, making it hard to closely evaluate the haircut. If once you get home, you decide that you would like something adjusted, please call us and we’ll make arrangements. You must call us and bring your pet in within 24 hours of picking them up from their appointment, otherwise a fee may apply.